About the role
The main purpose of the Senior Technician role is to effectively and accurately process all areas of policy administration within the Company’s agreed time scales and service standards. This is a Fixed Term Contract role ending December 2024.
Responsibilities
▪ Process client queries effectively and promptly including but not limited to processing:
- regular premium collections; - fund switches and redirections; - ad hoc servicing items; -part and full surrenders; -regular income payments; and -death claims and maturities.
▪ Develop an in-depth understanding of the relevant products, how they are operated and the issues/challenges in relation to their run-off. The product sets in particular are made up of:
- Defined Contribution Pension Plans
- Immediate and Deferred Annuity Plans
- Single Premium Whole of Life Plans
- Regular Premium Unit Linked Plans
▪ Carry out Anti Money Laundering checks and collect relevant documentation from customers;
▪ Manage all items of work that has been allocated to you in a timely and accurate manner;
▪ Ensure you participate in all training sessions that the company offers;
▪ Support and encourage teamwork and co-operation with all clients (internal and external) within the business and within your team; and
▪ Support the Manager where appropriate.
Role Requirements
▪ Experience of working in a life assurance company (or similar role);
▪ Experience of projects to migrate business desirable;
▪ Sound knowledge of MS Office (Word, Excel and Power Point);
▪ Enthusiastic, energetic and entrepreneurial;
▪ Good communicator with external and internal stakeholders and colleagues;
▪ Good interpersonal, verbal and written communication skills;
▪ Time management and organisational skills;
▪ Eager to learn and share knowledge, flexible and open-minded;
▪ High level of integrity
▪ Relevant professional qualifications from the CII or CISI are an advantage but not essential.
Equal Opportunities Statement
Monument Re Group are an equal opportunities employer.
Email:
careers@monumentregroup.com
