logo
See all jobs

Life Policy Administrator

Permanent employee, Full-time · Spain
About the role
This is the job description for a Life Policy Administrator within a Client Servicing Team based in Madrid, Spain. The vacancy is offered by the Spanish branch of a regulated life insurance service company, Monument Assurance Services Luxembourg Sàrl, who are part of the wider Monument Re Group. The Madrid office is a small, very experienced team, with the focus being on providing the highest standard of customer care to a portfolio of international life insurance business.

The Life Policy Administrator is integral to delivering efficient policy administration, where the language of our client base is Spanish or English. The Life Policy Administrator will be a key support mechanism to the branch manager and their peers in the Client Servicing Team.

The Life Policy Administrator will report directly to the Spanish branch manager.
Responsibilities
  • Delivery of efficient administration across the ‘life cycle’ of life insurance contracts under administration*: receipt and processing of premiums; maintenance of the policy (e.g. change of policy owner, change of beneficiary, fiscal declarations, delivery of valuation statements); and payment of policy benefits (on surrender and death). 
  • Handling of day-to-day client enquiries* with the objective to provide consistently high standard of service.
  • Maintaining positive engagement with the brokers representing the client base. 
  • Invoicing and banking reconciliations (to ensure premiums and benefits are paid correctly).
  • Supports with key regulatory initiatives, namely tax processing, ‘Know Your Client’ requests and individual AML scoring of the portfolios under administration. 
  • Project specific tasks supporting the administration of the portfolios. Examples include testing of modifications / new developments within Client Servicing. 
  • Ensures policy administration is compliant with applicable fiscal and legal regulations and applies operational controls to maintain such adherence.
*This applies transversal to the portfolios, specifically those on a Freedom of Services and Freedom of Establishment basis, where the preferred language of the policyholder is Spanish and English.
Role Requirements
  • Expectation of 3 years industry experience (administration, finance or insurance), although less experienced candidates will be considered as our objective is on recruiting the right cultural fit. 
  • Comfortable with Microsoft Office only - training on all policy administration applications, support applications and document management systems will be provided.
  • Fluency in Spanish with good level of English (B1 or better). 
  • Ability to work as a team player but also independently.
  • Other favourable characteristics:
    • High-level of integrity.
    • Commitment.
    • Being solution orientated.
    • High-level of organisation. 
Location
Spain: Madrid ​
Apply for this job
Apply for this job
Welcome to Monument Re Group, we look forward to reviewing your application.
Please complete the form below and should you have difficulties with the upload of your data please send an email to careers@monumentregroup.com and we will assist you as quickly as we can.
Data privacy statement
Uploading document. Please wait.
Please add all mandatory information with a * to send your application.